Same delivery is guaranteed on orders placed before 1pm in the recipient's time zone, Monday - Friday and 10am Saturday.. Same day delivery can be available on orders placed after these times, but it is not guaranteed. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm.
Same Day Delivery Exclusions:
There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, we will notify you with alternative delivery options. Most same day deliveries require a 3 hour turn around. While we will try our best, we cannot guarantee delivery to hospitals, businesses and funeral services without a minimum 3 hours notice. Same day cut off and delivery times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day, Easter and Christmas. Please check the website for the order cut off times for these days.
For delivery information on gift products, please view the product-specific delivery information on each product's details page and also in the yellow box under the product on the order page.
Please Note: These cut off and delivery do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Please check the website for the order cut off times for these days.
Delivery of flowers by a Florist can be arranged throughout most of Australia if the order is received before 10am in the recipient's time zone. Rural, restricted and remote deliveries may not have Saturday deliveries. If you are concerned please contact HQ to confirm delivery details.
Please Note: These cut off and delivery do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Please check the website for the order cut off times for these days.
Delivery is not guaranteed for Sunday. If Sunday delivery is preferred, it is advised that you make prior arrangements for this delivery with Richmond Kurrajong Florist.
As most couriers do not work on public holidays delivery of flowers is generally not available on public holidays. Orders received on public holidays will be delivered on the next working day without notice to the customer. A list of public holidays can be found here.
Gift products cannot be delivered on Saturday or Sunday, or public holidays. Orders received over the weekend or on public holidays will be dispatched on Monday or next available working day.
Please Note: Deliveries to distant-to-the-gift supplier, remote or difficult delivery areas may take longer. Shipping times are generally shown on the order form and on the individual product's detailed description page. These delivery times are not guaranteed.
While we try to deliver your order at the requested time, it is not possible to guarantee that these times will be achieved. There are often local reasons why an order can not be delivered within your preferred time frame (for example, courier delivery times). If the flowers are for a timed event (for example, a funeral or business location), we will do our best to assist. However, we strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.
A local delivery fee is added to each order, for each address. Richmond Kurrajong Florist will try our best to ensure your flowers are delivered on time to the right location. Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. We do not deliver to PO BOX or LOCKED BAG addresses. Unfortunately, we cannot offer same day delivery or deliver to some locations due to their remoteness. Some deliveries may be required to be collected from the nearest Richmond depot, if this is the case the recipient will be notified.
We will be happy to accept your international orders if you call our shop directly on 02 4578 2094.
Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain items may be necessary due to increased demand, especially during major holidays such as Christmas, Valentine's Day and Mother's Day. In single-flower bouquets and arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another colour.
Due to the difficult nature of delivering for the following events/places, Richmond Kurrajong Florist and its suppliers cannot guarantee delivery to certain locations and times.While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event. Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the gift value. The payment of extra delivery is the responsibility of the customer and orders can not be delivered without such payment.
If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form. If the order is for a timed event or difficult to deliver area we strongly suggest you provide an alternative address for delivery.
Note: That if the alternate delivery address is in a different area, and therefore requiring the services of a different supplier, Richmond Kurrajong Florist may not be able to assist with the redirection without wastage and delivery charges being paid to the initial supplier.
At Richmond Kurrajong Florist we try our best to ensure your flowers are delivered on time to the right location. Unfortunately, Richmond Kurrajong Florist cannot offer same day delivery or deliver to some locations due to their remoteness. Some deliveries may be required to be collected from the nearest town or depo, if this is the case the recipient will be notified.
Due to the perishable nature of our products, we do not deliver flowers and gifts to PO Boxes or Locked Bag addresses. Richmond Kurrajong Florist cannot deliver to the territorial islands of Australia including but not limited to Thursday Island, Horn Island, Stradbroke Island, Herron Island and Fraser Island.
We do not guarantee delivery to the following timed events:
We do not guarantee delivery to the following places:
We apologise for any inconvience but delivery to these areas is very difficult.
Richmond Kurrajong Florist can not guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic.
While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. Richmond Kurrajong Florist uses a network of local florists around the world to deliver flowers so that you get the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame.
We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours. Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or on national public holidays. If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event. If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form. Note that if alternative delivery address are in a different area, and therefore requiring the services of a different florist, Richmond Kurrajong Florist may not be able to assist with the redirection.
In Australia, it is illegal for alcohol to be purchased by or delivered to any person under the age of 18 and similar conditions may apply in other countries. The sender of the item is responsible for ensuring that their order complies with the law in this regard and absolves Petals and it's susidaries of any responsibility in this regard.
Alcohol Deliveries with Flowers:
Richmond Kurrajong Florist does not guarantee the delivery of alcohol with all purchases. The laws regarding the sending of alcohol are very complicated.
Why Richmond Kurrajong Florist does not guarantee the delivery of alcohol with all purchases:
If you place an order that includes alcohol and we are not able to deliver the alcohol because of one of the reasons stated above, our florists will replace the alcohol (to equal value) with flowers or gift items that suit your order. You will not be advised of this replacement. Please note that you are able to nominate a second gift preference when placing an order that includes alcohol.
If an item in our gift range contains alcohol as per the description on the website, alcohol will be delivered with the item. Richmond Kurrajong Florist cannot deliver more than 2 litres of alcohol with an order.